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Customer Support
Exchanges and Returns
Inzer Advance Designs guarantees your satisfaction. If you choose to exchange for another size, or wish to receive a refund call us for an RMA (Return Merchandise Authorization) number, or just send it back with a note stating what you would like to do. Please note that any gear returned must be unused and unaltered and returned within two weeks of when you received it.
Be sure to try your new gear as soon as you receive it so you will know how well it fits or if you need to exchange for another size, and so you have adequate time to return it within the exchange warranty period.
 
Performance Guarantees
Inzer Advance Designs guarantees the performance of the gear you purchase to be beyond that of any other. All performance guarantees start at the time you receive the product. If an item is replaced or repaired, the guarantee remains in effect from the time you received the original product, not from the time the replacement product was received.
Sometimes a repair is made instead of replacement because it is normally stronger after the repair since you have had a chance to break-in the gear and the repair usually adds to the overall strength compared to a new piece of gear that requires the breaking-in process to start over again. Some alterations can be performed after purchase. Call for alteration prices.
 
Customizing
From the number of sizes available in each piece of gear, your preferred fit can almost always be found. However, when desired, Inzer Advance Designs will customize almost any gear the way you want it. Call for details.
 
Shipping and Delivery
All in-stock products are normally shipped within two weekdays of receipt of your order.  Many of the products offered on Inzernet.com are specially made after your order is received.  If the product must be manufactured or custom made, as many of the products are, it will normally ship within two weeks.  Remember to include UPS transportation time when estimating the complete delivery time. Within the contingent 48 states in the U.S., choosing UPS Next Day Air or UPS Second Day Air shipping can save several days on delivery time. However depending on where you have your order shipped to, the economical UPS U.S. Ground service takes from one day to five days transit time after your order is shipped.
To view the UPS U.S. Ground transit time map click here: UPS U.S. Ground Map. For international orders, please check the UPS website for transit time.
 
Phone/Mail
From the U.S. and Canada - Call 800-222-6897, Monday through Friday, 8 a.m. through 8 p.m. Saturday from
9 a.m. through 5 p.m. CST.

International - Call 903-236-4012, Monday through Friday, 8 a.m. through 8 p.m. Saturday from 9 a.m. through
5 p.m. CST. English language only.

Mail - Write to:
Inzer Advance Designs
P.O. Box 2981
Longview, TX 75606